DIME EVO USER GUIDE, TROUBLESHOOTING, & FAQs
INITIAL POWER ON & CHARGING SUPPORT:
Power On:
To power Dime Evo ON for the first time, remove the stickers covering the charging points on both earbuds. Place the earbuds in the charging case. When both LEDs show amber or white, remove them from the case.
Your earbuds will automatically turn on when you remove them from the case, and they’ll automatically turn off when you put them back in the case.
To manually turn your earbuds OFF, press the skull logo on each earbud 2 times, then hold for 1 second. (Press and release, Press and release, press and hold for 1 second)
To turn them back ON, press each earbud for 1 second.
Charging:
Dime Evo earbuds hold up to 8 hours of play on a single charge and the charging case holds an additional 28 hours of play time, for a total of 36 hours of listening time.
To charge your earbuds, place them in the charging case. The LEDs will pulse amber (0%-40% charging), or white (41%-90% charging) to indicate they are now charging. When they are fully charged the LEDs will show solid white (91%-100% charged).
While your earbuds power on, the Battery Report voice prompt will tell you how much battery life you have as a percentage. You can also check your earbud battery life in the Skullcandy App or from your paired device.
When your earbuds have about 30-45 minutes of play time remaining (about 15% charge), a voice prompt will notify you “battery low” every 10 minutes until they are depleted and power off.
To check the case battery life, plug the case into a power source using the included USB-C charging cable. The single LED located next to the USB-C charging port will light up and indicate the current case battery level, just like the earbuds LED sequence.
Pulsing Amber = 0%-40%
Pulsing White = 41%-90%
Solid White = 91%-100%
The Dime Evo case can be independently charged, whether the earbuds are in it or not.
With our Rapid Charge feature, a 10-minute charge of the charging case or earbuds will provide more than 2 hours of battery play time.
Charge 10 minutes = 2 hours
INITIAL PAIRING SUPPORT:
First-time pairing is even easier with Google Fast Pair for Android. After you remove your buds from the case, your Android device will automatically pull up a Pairing Screen. Just click Connect and you’re paired. It’s that easy.
But don’t worry, Bluetooth pairing is still a breeze no matter your operating system.
Quick Start Version: (First time pairing out of the box)
- To pair to your device for the first time, make sure you’ve removed the stickers from the charging points and returned the earbuds to the charging case.
- Now, remove both earbuds from the case. A tone will indicate that your earbuds have powered on and a voice prompt will then say, “Ready to pair.”
- The LEDs will begin to pulse white — both are now in Pairing Mode. Open the Bluetooth settings on your device and find “Dime Evo” in your list of available devices.
- Select “Dime Evo” and accept the “Pair” or “OK” prompt that may appear on your screen. When pairing is complete, a voice prompt will say “connected” and the earbud LEDs will flash white 3 times.
Multipoint Pairing: Pair to a second new device (after first time pairing, while earbuds are powered on and connected)
This feature makes it possible to pair your earbuds with two devices at once. The connection is managed automatically — you won’t need to do anything after pairing the second device.
For example — while watching YouTube videos on your laptop, you can take a call on your phone without the hassle of disconnecting from one device to pair with another.
- To utilize Multipoint Pairing and pair to a second device when you’re already powered on and connected to a device, press and hold the skull logo on either earbud for 3 seconds. This will again enter both earbuds into Pairing Mode.
- The voice prompt will say “Ready to pair”, both earbuds will pulse blue, and you can select “Dime Evo” from the available Bluetooth device list. Then accept the prompt that will appear on your screen.
- Once paired to the second device, you will be able to seamlessly stream from either device as needed.
Now that you’ve paired to multiple devices, each time you power on your earbuds they will automatically pair to the two most recently paired devices.
Want to add a new device via Multipoint Pairing? (While already connected and paired to TWO devices)
- Simply enter into pairing mode while connected to the current two devices, and pair normally to the new device.
- Once connected to the newly added device, the device that was first paired to your earbuds will be disconnected and you will be paired to the two most recently paired devices via Multipoint.
- It’s important to note that after powering your earbuds off and back on, the two most recently paired devices will always become the default Multipoint duo.
Streaming Audio with Multipoint:
- With your Dime Evo earbuds, you’re able to play audio from either paired device at any time, but they will not play simultaneously.
- For example, if you press play on one device while the other is streaming audio, the streaming device will automatically pause and the new device will begin to stream. No need to pause one before starting the other, the connection is managed automatically.
Streaming Audio + Phone Calls + Prompt Tones and Voice Assistant with Multipoint:
- With your Dime Evo earbuds, if you’re streaming audio from one device and get a phone/ Zoom call on the other, the streaming audio will automatically pause, and the call device will take priority.
- Once the call has ended, the audio will then resume on the previously streaming device.
- Similarly, if there is an important notification prompt tone from the device that is not currently streaming, the audio will pause briefly to notify the user, and then streaming will resume normally.
- What happens if I’m currently on an active call and the second device gets an incoming call? You will always need to end the first active call before the second can be answered.
- You will not be able to have two active calls going at the same time.
- If there are no active calls (and not streaming audio) on either device, the first call incoming or outgoing on either device will take priority.
- With your Dime Evo earbuds, the native voice assistant on either device cannot be activated during any sequence of active or outgoing calls, but CAN be activated from either device even if one is streaming audio.
QUICK START GUIDE - USER CONTROLS
Dime Evo media controls are ready to keep you connected and in complete control of your Bluetooth enabled device.
We’ve also incorporated a simple feedback tone feature that allows you to hear each time you have tapped the touch sensor on your earbud (located on the Skullcandy logo) or when tapping more than one time in a sequence. You will hear a tone or ascending tones to give you better control of your media. They are very subtle and do not disrupt your listening, easy to hear even while playing music, and the quick sensor response tone will help you quickly learn your way around the controls on your earbuds.
Manually Power On: Either earbud
- Press and hold both earbud buttons for one second (1s hold)
Manually Power Off: Either earbud
- Press either or both earbud buttons twice, and then press and hold for one second (2x press, then 1s hold)
Play / Pause / Answer Call: Either earbud
- Press either earbud button once (1x press)
End / Reject incoming Call: Either earbud
- Press either earbud button for one second (1s hold)
Stay-Aware Mode On/Off: Either earbud
- To turn Stay-Aware Mode On or Off, press either earbud button three times (3x press)
Enter Bluetooth Pairing: Either earbud
- Press and hold the button on either earbud for 3 seconds (3s hold)
Track Forward: Either earbud
- To skip to the next track, press the button on either earbud two times (2x press)
CLEAR VOICE SMART MIC
Dime Evo is equipped with Clear Voice Smart Mic. It uses artificial intelligence to isolate your voice and reduce background noise on phone calls, so the person on the other end of your call hears you loud and clear.
Clear Voice Smart Mic is especially effective at eliminating discontinuous noise — the kind of background chatter you’d find in a crowded coffee shop or airport.
This means that whoever you’re speaking with, whether you’re on the move or sitting at your computer, will be able to clearly hear your voice in nearly any situation.
THE SKULLCANDY APP
To unlock and control all of the incredible Dime Evo features, scan the QR code found on the front of your packaging, in your Quick Start Guide or User Guide, and download the Skullcandy app.
Once you have paired your earbuds to your device, open the Skullcandy app and it will automatically link to your earbuds.
You can use the app to:
- Customize and turn On/Off Adjustable Stay-Aware Modes
- Set your own Custom Button Functions
- Select preset EQ Modes (Music, Bass Boost, Podcast)
- Create and activate your Custom 5-Band EQ Mode
- Toggle the Low-Latency Audio Mode on/off to improve performance for gaming or streaming your favorite videos
- Turn your earbuds into a camera remote with the Take Photo feature
- Access User Guides and Troubleshooting information
ADJUSTABLE STAY-AWARE MODE
Dime Evo features Adjustable Stay-Aware Mode to give you more control on how much outside noise you want to let in.
A slider in the Skullcandy app allows you to customize your Stay-Aware Mode levels up or down to quiet the noise and focus on what you’re listening to or amplify the sounds around you. Once adjusted in the app, your chosen level will remain when you turn the earbuds off and on again.
Adjustable Stay-Aware mode is especially useful when you want to hear more of your surroundings and keep both earbuds in. Stay-Aware mode is great for busy environments or for working out because it increases your awareness of what’s around you.
To turn your Stay-Aware Mode on/off, press either earbud button 3 times and you will hear the corresponding voice prompt.
Pro Tip: You must have BOTH earbuds connected to activate Stay-Aware Mode.
CUSTOMIZE BUTTON FUNCTIONS
Some default and other un-assigned button settings can be re-configured through the Skullcandy app to allow you to make your earbud controls more intuitive to you.
The custom button functions that you can configure to your preferred control settings are:
- Single press (1x)
- Double press (2x)
- Triple press (3x)
- One second hold (1s)
The function controls that can be customized in the Skullcandy app are:
- Play, Pause, Answer Call
- Track Forward
- Track Back
- Volume Up
- Volume Down
- Activate Assistant
- Take Photo
- Stay-Aware Mode ON/OFF
PRESET EQ + CUSTOM 5 BAND EQ
To help you get the best sound quality from your content, Dime Evo features 3 preset EQ modes + 1 Customizable 5-Band EQ (Custom EQ Mode):
- Music Mode
- Bass Boost Mode
- Podcast Mode
- Custom EQ Mode
To switch between EQ Modes, open the Skullcandy app and select your preferred audio setting. A voice prompt will notify you each time your EQ mode changes.
Your default EQ setting is Music Mode, which is great for general listening.
Bass Boost Mode increases the low frequencies for a bass-heavy audio experience.
Podcast Mode removes most of the bass response and is great for podcasts or audio books.
You also have the ability to create your own Custom EQ Mode. This is a 5 band Equalizer that allows you to adjust the low, mid low, mid, mid high, and high sound frequencies to your preferred levels, personalizing your sound experience.
LOW-LATENCY AUDIO MODE
In the Skullcandy app, you’re able to turn on and off Low-Latency Audio Mode. Sometimes, while gaming or watching videos, you’ll notice delays (latency) between audio and video. This mode reduces these delays so your picture and sound stay in perfect sync, creating the ideal lag-free experience.
Pro Tip: To maintain a stable connection, turn Low-Latency Audio Mode Off when your phone does not have a direct line of sight to your earbuds or headphones – like when you put your earbuds in pocket or pack, for example.
TAKE PHOTO
The Take Photo feature allows your earbuds to act as a wireless remote for your device’s camera.
Just set one of the custom button settings to the Take Photo feature in the Skullcandy app, and then open the camera on your device.
As long as your earbuds are linked with the device and app, your custom button setting will take a picture or start and stop recording on command.
For best results, use the earbud as the remote in your hand and set the timer in your camera’s settings so there are a few seconds delay before snapping the photo.
ACTIVATE YOUR VOICE ASSISTANT
Who do you ask for help? Siri? Bixby? Google Assistant? Unlike proprietary earbuds, Skullcandy earbuds work with any assistant.
Simply visit the Skullcandy app to customize this button function to a UI command, you’ll then be able to activate your device’s local assistant anytime.
SOLO AND STEREO MODES:
Sometimes you want to be able to hear your music, but still hear what’s going on around you. When you want to do that, you can use just one earbud.
We call this Solo Mode. Both the left and right earbud of Dime Evo can be used in solo mode.
To use Solo Mode and you’ve previously paired to your earbuds, simply remove either earbud from the charging dock and this solo earbud will function with both phone calls and music.
If you are initially pairing only one earbud, simply follow the same initial pairing steps above and you’re good to go.
To use both earbuds again, simply remove the other bud from the dock at any time, you will hear the power on “pling” tone, and your audio begins to seamlessly stream back into Stereo mode.
FIT:
Dime Evo fits comfortably and securely in your ear. Here’s how to get the best fit.
First, place the bud in your ear at an angle, then rotate minimally to the front or back to secure in place. Your earbud should feel comfortable and stable.
For optimal acoustic performance, you also want to be sure your ear gel creates a nice seal just inside your canal.
Dime Evo comes with 3 sizes of ear gels to help you find the best fit. Try each size provided to see which fit works best for you.
Having trouble? Don’t return to the store and let us help!
No audio in one ear?
Let’s re-sync your earbuds by first placing both of them into the charge case and ensure the LEDs on the earbuds both turn amber or white. Then simply remove both earbuds together. If the stereo audio stream hasn’t been fixed, please follow the steps below.
On your device, open the Bluetooth settings and turn Bluetooth OFF.
- Remove both earbuds from the charge case and ensure they are both powered ON.
- Press the buttons on both earbuds four times simultaneously. The earbud LEDs will slowly pulse yellow as they re-sync, followed by five quick white flashes that will indicate a successful true wireless sync between your earbuds.
- On your device, open the Bluetooth settings again and turn ON, then select your previously paired “Dime Evo”.
- You will hear the “Connected” voice prompt which indicates a successful pairing to your device.
If you are still having pairing issues, please proceed follow the instructions below to reset your earbuds to get them streaming correctly.
- Remove “Dime Evo” from your Bluetooth Paired Device list settings, and then turn the Bluetooth OFF.
- Remove BOTH earbuds from the charging case, a tone and will indicate your earbuds are powered ON.
- Press and hold BOTH the right and left earbud buttons for six (6) seconds until you hear two 2 tones.
- Both earbuds will flash amber and white, a tone will indicate a successful reset, and a voice prompt will say “Ready to Pair” as your earbuds pulse white and enter back into Pairing Mode.
- On your device, open your Bluetooth settings and turn Bluetooth ON. In the available devices list, select “Dime Evo” and accept the “Pair” or “OK” prompt that appear on your screen. When pairing is complete, a voice prompt will say “Connected” and the LEDs on your earbuds will flash blue three times.
EARBUDS OR CASE NOT CHARGING PROPERLY?
Issue: Not seeing the red LED indicator on the earbuds when you’ve placed your Dime Evo back into the charging case, or the charge case LED not turning on when your USB-C cable is plugged in?
Solution:
- Check to see if any debris is blocking the charging pins at the bottom of the case, on the earbuds, or in the USB-C plug or port.
- Check to see if the removable in-ear gels have been twisted or are falling off. This could be keeping the earbuds from sitting correctly in the case. If you’re having a hard time closing the lid completely, it is likely because the earbuds are not set correctly or the ear gels are interfering.
- Make sure the charging cable is properly inserted into a suitable power source.
- Check the battery level LED on the charging case to ensure the case is holding a charge.
- IMPORTANT – If your earbuds are not automatically powering OFF or charging when placed into the case, please ensure that the case battery isn’t completely drained. If the case battery is completely dead, the earbuds will not recognize they are in the case and will not automatically power off and begin to charge, and they will not power ON when removed from the case.
FREQUENTLY ASKED QESTIONS
Playtime/Battery life & Charging:
How long does the Dime Evo battery last?
- There is 8+ hours of play time in the ear buds, and up to 28+ hours in the case, allowing 36+ hours of total play time.
- Earbuds = 8+ Hours
- Case = 28+ Hours
- Total = 36+ Hours
What is the total charging time for Dime Evo via the provided USB-C charging cable?
- Your earbuds will charge to full capacity in just about 1 hour and your case will also take 1 hour.
Does Dime Evo have some sort of fast charge?
- Yes, Dime Evo has Rapid Charge technology via the provided USB-C cable and internally for the earbuds.
- 10-minute charge of the earbuds = 2+ Hours Playtime
- 10-minute charge of the case = 3+ Hours Playtime
Can I charge Dime Evo with my Skullcandy Power Accessories/PC/Laptop?
- Yes. Pretty much all USB-A or USB-C charging ports will work to charge your Dime Evo charge case.
Durability: IPX4
Can I use Dime Evo for working out?
- Absolutely – Dime Evo is sweat and water resistant (IPX4). Just be sure to dry them off before putting them back into the charging case.
Feature Details:
Skullcandy App
- When connected to the Skullcandy app you will be able to set EQ modes, adjust and activate Stay-Aware mode, toggle on/off Low Latency Audio, and customize many key button actions such as Activate Assistant and Take Photo.
Clear Voice Smart Mic
How does this feature help my call quality through Ai Noise Reduction Algorithms?
- This feature will limit all surrounding noise so that when you’re on a call, the person on the other end will hear you loud and clear!
Multipoint Pairing
If I don’t want to pair seamlessly to two different devices at once, what do I do?
- If having two devices paired is too confusing or unnecessary, simply go into the Skullcandy app and disable this feature so you’ll only be able to pair to one device.
Custom Button Actions & Functions
How easy is it to customize my earbud controls?
- This is done very easily through the Skullcandy app, where you customize both your LEFT and RIGHT earbud controls independently.
Will my custom button actions/functions be saved even if I power off/restart my device?
- Yes, once your controls are customized in the Skullcandy app they will be saved until you make changes.
If I get a new phone and need to re-download the app, will my controls save?
- No, you will need to re-link to the app and customize your button actions again.
If I switch devices from my phone that has linked to the app, to a device that does not have the Skullcandy app, do my customized button functions still work?
- No, you will revert to the default UI controls and will not have the Skullcandy features such as custom button functions.
Take Photo
I don’t understand, what is the Take Photo feature?
- This feature will allow your earbud to become a wireless remote for your phone’s camera. Simply customize this button function in the Skullcandy app, open your camera app on your phone, and press the button action to activate the camera shutter wirelessly! That means you can take still photos or start/end a video with a simple press of your earbud’s button.
- Great for group shots and selfies without having to set your phone and race against the timer.
Do I need to set up this function as a custom button action?
- Yes, this is not a default UI setting, so you will need the Skullcandy app and a Skullcandy enabled product to use the Take Photo feature.
Do I need a special camera app for this to work?
- No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings.
CONNECTION:
What is the Bluetooth range of the Dime Evo?
- You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment.
Can I connect Dime Evo to a computer?
- Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.
Can I use Dime Evo with a PS4/Xbox One/Switch?
- Xbox One: No
- Switch: Yes
- PS4/5: No (but they will if you have a separate BT transmitter dongle)
Which version of Bluetooth does Dime Evo use?
- It uses Bluetooth® version 5.3
When on a call or listening to my content, will I hear audio in one or both earbuds?
- Dime Evo has stereo (both earbuds) calling and streaming so you’ll always hear the caller or your content in both ears.
- You have the option to use only one ear bud (left or right side) if you prefer Solo Mode in some situations.
Can I use Siri/Google Assistant/Alexa with my Dime Evo?
- Yes. When paired to your device, you can activate your local voice assistant feature at any time by tapping the left earbud four times.
What happens if my earbuds break or are lost?
- If it is a manufacturer's defect, Skullcandy has you covered with a 1 Year Limited Warranty.